Resume / IT Leadership

Michelangelo
Di Croce

IT Lead focused on infrastructure, identity, workplace engineering, and internal systems that keep teams fast, secure, and operational.

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Role

IT Lead

Scope

150+ people company

Base

Turin, Italy

Experience

Career progression

2021 — now

IT Lead

ProntoPro / Armut / Homerun

Jan 2025 — Present

  • Own the full internal IT function as sole IT Lead for a 150+ people international company.
  • Manage Google Workspace, Slack, IAM, cybersecurity operations, onboarding, offboarding, device lifecycle, and access governance.
  • Drive reliability and operational consistency across a distributed workforce with minimal manual overhead.

Associate IT Support Lead

ProntoPro / Armut / Homerun

Aug 2023 — Jan 2025

  • Led workspace migration and internal system unification during a company merge phase.
  • Standardized IT operations across teams, assets, and licenses with clearer ownership and tighter controls.
  • Expanded internal tooling and no-code automation to reduce repetitive support effort.

IT Specialist to IT Support Technician

ProntoPro / Armut / Homerun

Jul 2021 — Aug 2023

  • Built hands-on experience across end-user support, fleet operations, SaaS administration, and process design.
  • Improved day-to-day support quality while building the operational base later used for scale and governance.

Impact

  • Single point of ownership for internal IT in a multi-country environment.
  • End-to-end management of identity, access, devices, and internal admin systems.
  • Operational improvements through automation, tighter governance, and better lifecycle processes.

Selected work

01

Internal Booking System

Built and launched an internal resource booking system used across the company for day-to-day operations.

02

AI Troubleshooting Chatbot

Designed an internal assistant for first-line IT troubleshooting to reduce repetitive requests and speed up issue resolution.

03

MDM and RMM Governance Rollout

Introduced operational standards across macOS and Windows fleets to improve visibility, compliance, and control.

Capabilities

Leadership & Operations

IT strategy execution · Operational ownership · Onboarding and offboarding · Vendor and license management · Asset governance

Identity & Security

Google Workspace Admin · Slack Admin · Keycloak · Vaultwarden · Apple Business Manager · IAM governance

Infrastructure

AWS CDK · Fargate · Route 53 · Pritunl VPN · Linux · macOS · Windows

Automation & Tooling

Zapier · Asana · Tactical RMM · Snipe-IT · Miradore · AI tools

Education

MCI | The Entrepreneurial School

Master in Management, Communication & IT

2020 — 2021

LIUC – Universita Cattaneo

Management Engineering, Manufacturing Strategy

2019 — 2021

Politecnico di Torino

BSc in Mechanical Engineering

Credentials

  • Cybersecurity Tools & Cyber Attacks (IBM)
  • Technical Support Fundamentals (Google)
  • Introduction to IT Architecture
  • Workers' Safety Representative Training
  • IELTS 6.5

English: Professional working proficiency